Performance Issues are
- Errors/bugs/ spinning gears
- Slowness

Single sign-on (SSO) is a property of access control of multiple related, yet independent, software systems. With this property, a user logs in with a single ID and password to gain access to a connected system.

Consolidate portals. It is ridiculous that I’m forced to have different logins in order to administer my clients. It is frustrating to have to try and remember which of one to use. I have to log in to administer in order to take care of a client’s needs.

Support:
* SAML user authentication for Reselling / Partner.
* SSO, Single-Sign On

I would like to see an API so that I can:

• Pull my billing data and import it into my billing system.


• Automate my WebSite to create a MarketPlace


• Create a Self-Serve Portal


• Manage provisioning


• Manage entitlement

A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.

Manage your account from your smartphone.

Gérez votre compte depuis votre téléphone intelligent.

• Include sub-total per org in PDF invoice


• Include Account Number


• Add customized info on line items o the SherWeb invoice


• Attach as a PDF


• Preview PDF version of the invoice;


• Export format to ease QuickBook import

Integrate Cumulus to your ConnectWise account.

Intégrez Cumulus à votre compte ConnectWise.

Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.

Functions include the ability to:

• Install new or updated software remotely (including patches, updates and configuration changes)


• Detect new devices and automatically install the RMM agent and configure the device


• Observe the behavior of the managed device and software for performance and diagnostic tasks


• Perform alerting and provide reports and dashboards

Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.

Difficulty in navigating and finding what you need in the Partner Portal (Cumulus)
- Product catalogue confusing
- Impossible to search within product offering

Provide better notification mechanism:
* Send the email notification to the User executing the provisioning action
* Create a new type of notification to receive those via Microsoft Team or Slack.

Integrate Cumulus to your Autotask account.

Intégrez Cumulus à votre compte Autotask.

Add more products, specifically security products, products that simply admininistration tasks such as password managers, email signature management, etc..

Multi-factor authentication is a method of confirming a user's claimed identity in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence

Professional services automation (frequently abbreviated to PSA) is software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilization rate management for billable staff.

Generate quotes to potential customers from Cumulus.

Générez des estimés à des clients potentiels depuis Cumulus.

Reporting, statistics, next invoice amount, quota versus allocated, etc.

Rapports, statistiques, montant de la prochaine facture, quota comparé à utilisation réelle, etc.

Real-time usage reports which include dollar amounts so we know what to bill our customers at a glance.

Detailed billing reports by customer within 24 hours accuracy EXPORTABLE to excel or PDF

SolarWinds N-Able/N-Central and MSP Manager Integration