Partner Portal (Cumulus)

Welcome to the Partner Portal (Cumulus) forum. This is your place to suggest your ideas and suggestions on how we can improve the Partner Portal (Cumulus).

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  1. End Customer facing Portal for User adds/changes

    • End user portal where customers can control their licences and their end user accounts. Once they make a change, an email should be generated to the partner to update their contracts or information should sync directly into the PSA tools.
    • Invoice customers and receive payments. It is an admin headache to check each month for adds, deducts, prorates, etc. to bill customers correctly. Hard to keep a recurring billing when data updates here.
    • Include Paypal/Square payment Gateway or other payment gateway vendor
    • If not using any PSA tools support custom bundle management to create product and…

    472 votes
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    125 comments  ·  Features  ·  Admin →

    Sherweb is exploring the idea of building a end-user portal. This portal would allow your customers to control their licences and their users accounts.

    You would like to be part of this project, by sharing what features would make the best end-user portal for your business? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in an end-user portal for your customers!

    Émilie
    earbour@sherweb.com

  2. Ticketing System

    A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.

    242 votes
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    5 comments  ·  Features  ·  Admin →

    Sherweb is exploring the idea of building a ticketing system within Cumulus.

    You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!

    Émilie
    earbour@sherweb.com

  3. Remote Management Monitoring

    Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.

    Functions include the ability to:


    • Install new or updated software remotely (including patches, updates and configuration changes)

    • Detect new devices and automatically install the RMM agent and configure the device

    • Observe the behavior of the managed device and software for performance and diagnostic tasks

    • Perform alerting and provide reports and dashboards

    124 votes
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    4 comments  ·  Features  ·  Admin →
  4. Remote Desktop Management

    Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.

    110 votes
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    3 comments  ·  Features  ·  Admin →
  5. Whitelabel Partner Portal

    Possibilité de personnaliser le portail

    19 votes
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    3 comments  ·  Features  ·  Admin →
  6. Custom email templates

    Send custom emails to your customers via Cumulus (Activation email, configuration guide, etc.).


    Envoyez des courriels personnalisés à vos clients via Cumulus (courriel d'activation, guide de configuration, etc.).

    17 votes
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    0 comments  ·  Features  ·  Admin →
  7. Log search / Filters


    • Add a search tool for the logs

    • Filter by offer changes

    16 votes
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    3 comments  ·  Features  ·  Admin →
  8. Private Mode

    The ability to access cumulus in “Private Mode” sometimes we are adding licenses or clients onsite and i dont want them to see the wholesale pricing on the main screen. If we login via “private mode” it would hide anything to do with Wholesale. Its a simply toggle that could just CSS “Display:none” in the wholesale column

    15 votes
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    1 comment  ·  Features  ·  Admin →
  9. 14 votes
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    6 comments  ·  Features  ·  Admin →
  10. 10 votes
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    1 comment  ·  Features  ·  Admin →
  11. Active Directory Federation Services (ADFS)

    Active Directory Federation Services (AD FS), a software component developed by Microsoft, can run on Windows Server operating systems to provide users with single sign-on access to systems and applications located across organizational boundaries.

    10 votes
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    0 comments  ·  Features  ·  Admin →
  12. Better granularity in user roles


    • Add users roles

    • More description on the differents roles

    8 votes
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    1 comment  ·  Features  ·  Admin →
  13. O365 Management Features

    Hello, this is partner portal feature request. Thanks

    8 votes
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    0 comments  ·  Features  ·  Admin →
  14. Ability to create promo codes for our customers

    Ability to create promo codes for our customers within Cumulus

    7 votes
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    0 comments  ·  Features  ·  Admin →
  15. Feature/Bug Tracker

    Notifications to users when a new feature is released or when there is a bug our an outage of the platform.

    5 votes
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    1 comment  ·  Features  ·  Admin →
  16. Application to keep notes on clients within Cumulus

    Add a Note box within Cumulus. This will help for their techs, and our support techs to see what work has been done

    5 votes
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    0 comments  ·  Features  ·  Admin →
  17. Merge Account Manager Platform with Cumulus

    Unify the account manager platform and Cumulus to avoid having to maintain two different platforms.

    4 votes
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    0 comments  ·  Features  ·  Admin →
  18. Support More Currencies

    Support more currencies such as GBD, USD, etc..

    4 votes
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    3 comments  ·  Features  ·  Admin →
  19. Alternate admin account for service platforms

    It should be possible to set one or more admin accounts to manage technical platforms such as CyberCloud and GravityZone, overriding the default "primary account" set in Cumulus.

    3 votes
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    0 comments  ·  Features  ·  Admin →
  20. 3 votes
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    0 comments  ·  Features  ·  Admin →
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