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Partner Portal (Cumulus)

Welcome to the Partner Portal (Cumulus) forum. This is your place to suggest your ideas and suggestions on how we can improve the Partner Portal (Cumulus).

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136 results found

  1. Filter the organisation by the product purchased or by the SKUs

    As a partner, I need to filter the organisation by the product purchased or by the SKUs in order to filter out the list of organizations that has the product provisionned and ease a price update for instance.

    1 vote

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  2. Improved QuickBooks Integration

    Better QuickBooks integration with client/sku specific pricing sync'd

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  3. Better Communication center

    It would be nice to be able to send reports to more than one person.

    1 vote

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    0 comments  ·  Features  ·  Admin →
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  4. Reports section of Cumulus is not showing the correct license name.

    There is an issue where the Teams voice licenses in Cumulus are being shown as Skype for business licenses in the reporting section of Cumulus.
    Example:
    Audio Conferencing = Skype for Business PSTN Conferencing
    Microsoft 365 Phone System = Skype for Business Cloud PBX

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  5. SOC services

    SOC services

    1 vote

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  6. Add tenant detail on invoice

    Split tenant in multiple line on the invoice. Some customers have multiple domain and would like to split the invoice per domain or office location to better manage cost.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  7. Multi-billing

    The ability to bill one domain but allocated across mulitple organisations

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  8. Billing

    Freshbooks intergration for billing. Also, Payment portal for clients to pay their invoice.

    2 votes

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    0 comments  ·  Integration  ·  Admin →
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  9. Cumulus Client organization into groups

    I would love to be able to group my customers. The group would be sorted alphabetically and the names inside the group would be alphabetically sorted within the group. We have some clients that are 'supply only' and some that are on bundles and grouping them in Cumulus would make it easy for us to stay organized. It didn't need to do anything else special, just a function in the home page for organizing data

    1 vote

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  10. 1 vote

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    0 comments  ·  Office 365  ·  Admin →
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  11. Support Details

    I would like to be able to see the details of my support requests from the support menu in the cumulus portal.

    1 vote

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  12. Prevent Sherweb-branded emails to be sent to organizations under WL Partners

    Stop the sending of Sherweb-branded activation emails to organizations under White-Label accounts.

    1 vote

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  13. SKU#

    Products SKU#
    Please add the same product SKU # as your billing it would be a great help because you have a multiple products the same with different sku#

    1 vote

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    0 comments  ·  Features  ·  Admin →
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  14. Cloud Marketplace for Self-Service

    Cloud Marketplace for self-service

    1 vote

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  15. Product SKU

    Can you please add product SKU# where ever you have a product name. It would be so much easier to find stuff.

    1 vote

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  16. Microsoft Office 2019

    Microsoft Office 2019

    1 vote

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  17. 1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  18. Ticketing System

    A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.

    241 votes

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    5 comments  ·  Features  ·  Admin →
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    under review  ·  Emilie Arbour responded

    Sherweb is exploring the idea of building a ticketing system within Cumulus.

    You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!

    Émilie
    earbour@sherweb.com

  19. AUTO PAY

    I appreciate the feature of auto pay open invoices when a new payment method is added. IF there are multiple invoices open when the payment method is added, it attempts to charge the card for all of them at once and triggers fraud protection. Maybe a delay, or no auto pay if there are more then 2 open invoices. Thanks!

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  20. Better Invoice Format

    • Include sub-total per org in PDF invoice
    • Include Account Number
    • Add customized info on line items o the SherWeb invoice
    • Attach as a PDF
    • Preview PDF version of the invoice;
    • Export format to ease QuickBook import
    179 votes

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    38 comments  ·  Invoice  ·  Admin →
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    The team has started collecting insight if you haven’t been contacted and wish to provide some insight please feel free to reach out to me with your contact information: http://calendly.com/elacroix

    You may also be interested in voting or looking at “End Customer facing Portal for User adds/changes” http://feedback.sherweb.com/forums/917740/suggestions/31759024

    PS: You are receiving this message because you either vote on this idea or because you promote it as a weakness during our annual survey.

    Eric Lacroix
    Product Director, Platform

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