A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.242 votes
Sherweb is exploring the idea of building a ticketing system within Cumulus.
You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!
Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!
I appreciate the feature of auto pay open invoices when a new payment method is added. IF there are multiple invoices open when the payment method is added, it attempts to charge the card for all of them at once and triggers fraud protection. Maybe a delay, or no auto pay if there are more then 2 open invoices. Thanks!1 vote
- Include sub-total per org in PDF invoice
- Include Account Number
- Add customized info on line items o the SherWeb invoice
- Attach as a PDF
- Preview PDF version of the invoice;
- Export format to ease QuickBook import
The team has started collecting insight if you haven’t been contacted and wish to provide some insight please feel free to reach out to me with your contact information: http://calendly.com/elacroix
You may also be interested in voting or looking at “End Customer facing Portal for User adds/changes” http://feedback.sherweb.com/forums/917740/suggestions/31759024
PS: You are receiving this message because you either vote on this idea or because you promote it as a weakness during our annual survey.
Product Director, Platform
An easy way to view the benefits of reaching the next reseller level:
If I could click on where it says Preferred Reseller and Premium reseller, a pop up to let me know the current and additional benefits or to bring me to the complete page of benefits.1 vote
Cumulus still has various products and emails that get generated that have Sherweb in the description or in the email that make for some odd discussions with partners and clients.1 vote
As a customer of Sherweb, I would like to receive a renewal notification in advance and some visual cue in the partner portal application, so I'm able to inform my customers in advance if I need to make some adjustment or mitigate a discussion around a invoice bump for a specific month because of this yearly renewal.8 votes
FTP Services1 vote
It should be possible to set one or more admin accounts to manage technical platforms such as CyberCloud and GravityZone, overriding the default "primary account" set in Cumulus.3 votes
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.
Functions include the ability to:
- Install new or updated software remotely (including patches, updates and configuration changes)
- Detect new devices and automatically install the RMM agent and configure the device
- Observe the behavior of the managed device and software for performance and diagnostic tasks
- Perform alerting and provide reports and dashboards
separated and no links to actual control panel where you manage your domain and emails. Have mentioned this many times over the years. At least put cross links so you can easily get between areas. Very ineeficient and frustrating. Thx.1 vote
Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.110 votes
Option to backup to Wasabi instead of using the acronis option. Acronis is more expensive than many offerings available today.1 vote
Cumulus O365 offers screen hides the save button on safari on iPad Pro. Affects iPadOS 13.5/13.6/141 vote
Provide better notification mechanism:
* Send the email notification to the User executing the provisioning action
* Create a new type of notification to receive those via Microsoft Team or Slack.102 votes
Portal for Partner signup1 vote
Proposal builder; Pricing comparison matrix;1 vote
reselling of domain name registration. So that we can provide one stop service for our clients.1 vote
Would like the ability to bulk add licenses in Cumulus.1 vote
Dark mode for Cumulus1 vote
Integration with Syncro MSP would be awesome1 vote
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