Ticketing System
A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.
Anonymous
shared this idea
Sherweb is exploring the idea of building a ticketing system within Cumulus.
You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!
Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!
Émilie
earbour@sherweb.com
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Anonymous
commented
Is this for support tickets from partners to sherweb for from end customers to partners?
INTERNAL (partenrs to sherweb): rather than reinventing the wheel, it may be a good idea to tie into freshdesk or something similar as an already existing ticketing system versus building on from scratch inside cumulus.
PARTNER TO END USER: There are still a lot of ticketing products that could be used here. It would be cool is sherweb built an RMM platform to use within cumulus also, but that may not be something that makes sense to do (unless SherWeb bought Atera or something, which has ticketing built in already).
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Josue Villagomez
commented
Annual Survey 2018 Question 10
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Eric Lessor
commented
Annual Survey 2018 Question 10
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Chris Barr
commented
Annual Survey 2018 Question 10
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Anonymous
commented
Make the support area of the site two way and interactive. Let me get updates, post responses, etc.