Partner Portal (Cumulus)
131 results found
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Knowledge Base
Include a knowledge base within Cumulus
1 vote -
Chat button for Tech support
Put a technical support chat link next to the current chat link in cumulus. One for technical, one for sale.
2 votes -
1 vote
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Merge Account Manager Platform with Cumulus
Unify the account manager platform and Cumulus to avoid having to maintain two different platforms.
3 votes -
Dark Theme
Dark Theme
2 votes -
SalesForce Integration
Please consider integration with SalesForce to compliment your other PSA and Accounting integrations. PSA's are essentially CRM's for MSP's, and SalesForce is a leading CRM as well. SalesForce integration would be extremely helpful for us to increase efficiency.
2 votes -
Add Cumulus integrations with Microsoft products (Flow, Dynamics)
Since Sherweb sells Microsoft products, it would make sense to add integration with products such as Dynamics and Flow/PowerApps connectors
1 vote -
Reseller discount display
As a Partner,
I would like to be able to see the Reseller discount applied on eligible offers in the Summary tab of my end-clients.
I don't want to have to wait until the end of the month, for the invoice, to see it applied there.
Nic wilkinson told me it would be 1,50$ for proofpoint beginner.
Thank you :)
2 votes -
Notifications for reseller purchase
As a Partner,
I would like to be automatically notified when something is purchased from my downline resellers.1 vote -
Cloud Manager Login URL change
I would like to be able to use login.cloudmanagerportal.com to log in to Cumulus.
1 vote -
Add Phone number for Support
Add the phone number of Technical support under the "Support" button on the Cumulus website :)
1 vote -
Exact CRM integration
Include integration between Cumulus and the Exact CRM.
1 vote -
Export 0365 Licenses and Entitlement info
On occasion, we get customers who want a list of the licensing they have with office 365. Would it be possible to add an EXPORT function to this table in your portal?
3 votes -
Manage O365 Reliability and Performance
The Manage O365 is not working to assign licenses. I have attempted to make this work in both our standard browser Internet Explorer and Firefox. Please fix this issue.
2 votes -
Log search / Filters
- Add a search tool for the logs
- Filter by offer changes
16 votes -
Pospone license removal
It would be awesome if we could schedule licensing changes. For us, we bill in full for the entire month. So if someone drops a license on the 5th of the month, they still pay for the entire month of that license. It would be great if we could go in and make the change for example that on Jan 31, the license will reduce by 3. That would let us give the client the full month while still being able to set the changes when they come in.
Thank you
Thane1 vote -
14 votes
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Remote Desktop Management
Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.
110 votes -
Remote Management Monitoring
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.
Functions include the ability to:
- Install new or updated software remotely (including patches, updates and configuration changes)
- Detect new devices and automatically install the RMM agent and configure the device
- Observe the behavior of the managed device and software for performance and diagnostic tasks
- Perform alerting and provide reports and dashboards
124 votes -
Ticketing System
A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.
240 votesSherweb is exploring the idea of building a ticketing system within Cumulus.
You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!
Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!
Émilie
earbour@sherweb.com
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