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Partner Portal (Cumulus)

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How can we improve Sherweb's partner portal (Cumulus)?

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160 results found

  1. White Label SKUs

    Ability to customize SKUs to match our own SKUs

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  2. NCH InvoiceExpress Integration

    Integrated billing with NCH Invoice Express (similar to Quickbooks), I will gladly be a tester

    1 vote
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  3. QOL feature - Set Product Catalog filters to default selections

    Set Product Catalog filter to default selections to avoid changing everytime you open the tab.

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  4. Inline Azure Costs

    Pleeeease bring back Azure usage into the portal. Even a billing-chart in the org screen that shows last 6 months usage with retail/your cost

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  5. adding MS licences in the first 24h after renewal

    partner mentioned that not being able to add licences in the first 24hrs after renewal can sometime cause for his onsite technicians to be re-schduled because the users they are setting up has no licence. a good example of this is for teams voice/voip options.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  6. Display renewal dates with the month in letters.

    display renewal dates with the month in letters exemple : 10/JAN/2025 vs 10/01/2025 . This can be misleading when planning renewal or changes that are impacted by licences that are depended on other licences (add-ons)- FD ticket - 556944

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  7. Create items in PSA for us

    Please allow for us partners to have the option in sherweb portal when an item needs to be mapped to the psa to have a button in the portal for sherweb to create it for us with all the correct info

    1 vote
    1 comment  ·  Integration  ·  Admin →
    How important is this to you?

  8. invoice search

    being able to make an invoice search by PO number

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  9. Add export to CSV on Organization page

    Ability to export current subscriptions as a CSV for individual organizations with or without pricing (and not just as an invoice). Helpful when discussing licensing and confirming additions or renewals at renewal time.

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  10. Billing Integration Reporting

    Setup > Billing Integrations

    Enable sort/filter options as well as an export option. Currently with 1000s or products offered and 1000s of mapping going through dozens of pages to verify manually is not time friendly.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  11. Scheduling license purchases for future date

    Ability to schedule license purchases for a future date. Would be helpful in cases where we are moving a renewal from one partner to you guys, but cant do it via a P2P.

    1 vote
    1 comment  ·  Features  ·  Admin →
    How important is this to you?

  12. Detailed follow-up support emails

    Automated followup emails to see if we have had a chance to review the technician's email - currently have no info about which support request they refer to other than an obscure number in the subject line. Include the email thread content or at least a summary!

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  13. Speed up Offer Pricing access

    Speed up Offer Pricing page load time, as well as "Export pricelist" feature.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  14. Ajout de piéce jointe dans le support de Cumulus

    Bonjour,
    S’il vous plait, est-ce possible de prévoir de développer la possibilité d’ajouter des images quand on ouvre un billet depuis l’application cumulus. Merci. Fabien

    3 votes
    2 comments  ·  Integration  ·  Admin →
    How important is this to you?

  15. Link to Azure Portal / Azure Cost Management (ACM)

    it would be great to add, In the previous Cumulus field, where we could see the Azure forecasted usage before, which is now removed following the transition to the new Azure billing structure, the info for the partners for them to view, forecast & management information around their Azure environments through Azure Portal / Azure Cost Management (ACM), and provide the link to it.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  16. End contract notification

    Would be great if we can be notified when an RI is about to end. thanks

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  17. Price List Improvements

    Price List Changes:
    1) Standardized naming conventions – example, we have “M365….” and “Microsoft 365…”, aren’t these the same thing and if so is it possible to pick one and have the pricelist offer name reflect 1 for all?
    2) “disc” SKUs that aren’t actually discontinued – example the enterprise SKUs. I understand that the “disc” SKUs are the ones that includes Teams, and only existing M365 clients can order this. So technically its not discontinued…is there a different way to represent these?
    a. For SKUs that are actually discontinued, if there are some on the pricelist, can these not…

    1 vote
    0 comments  ·  Features  ·  Admin →
    How important is this to you?

  18. GDAP Clients list (Filter, Sort and Export)

    Petite note constructive, il serait pratique d’avoir la possibilité de filtrer (selon le statut GDAP ou de pouvoir faire une recherche) la liste et même de pouvoir l’export en CSV ou PDF.

    Je me suis débrouiller avec le Search de mon navigateur et j’ai un select all + print de la page vers un PDF… ca dépanne mais c’est encore mieux avec les améliorations suggérées

    2 votes
    1 comment  ·  Reporting  ·  Admin →
    How important is this to you?

  19. Add sub-organizations

    Cumulus needs the ability to create "sub-organizations" under a parent AND to be able to assign licenses under the sub-organzation. Without this ability, there is no way to map sub-organizations and their contracts in Autotask to Cumulus.

    1 vote
    0 comments  ·  Integration  ·  Admin →
    How important is this to you?

  20. Visual indication of backup issue(s)

    To determine if there is a missed backup, agent error or other matter reported for a client, you have to one-by-one open each client backup to look for issues. Time could be saved by simply highlighting an organization's Online Backup icon in Red. That visual clue would make it a lot faster to determine which, if any, client has an issue.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
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