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13 results found
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2 votes
An error occurred while saving the comment Anonymous
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1 vote
An error occurred while saving the comment Anonymous
commented
this would be referred to as an attendant console or switchboard operator
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2 votesAnonymous
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25 votes
An error occurred while saving the comment Anonymous
commented
sherweb should acquire SuiteDash
this takes care of the CRM, Ticketing (soon) and several other features that could be integrated.
They have a multi-tenant type set-up now for partners, so theoretically it could be used for SherWeb/Partner management as well as subtenants of partners and can be whitelabeled.
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295 votes
FIM (Federated Identity management) is now implemented, this solution will allow you to configure your Azure AD tenant as a replacement solution for the authentication process of our Partner Portal this will allow you to achieve SSO within a few clicks.
To configure this integration, navigate to the ‘Security’ section then click on the Sub-Section ‘Identity Provider’ then a few configurations step will be required for the activation of this integration.
An error occurred while saving the comment Anonymous
commented
could we have the O365 management portal open in an "inprivate" or "incognito" window when launched as to not interfere with any currently logged-on O365 service?
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124 votes
An error occurred while saving the comment Anonymous
commented
Sherweb should acquire ninite and atera...would bring RMM, Ticketing and 3rd party patching under one roof
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240 votes
Sherweb is exploring the idea of building a ticketing system within Cumulus.
You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!
Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!
Émilie
earbour@sherweb.comAn error occurred while saving the comment Anonymous
commented
Is this for support tickets from partners to sherweb for from end customers to partners?
INTERNAL (partenrs to sherweb): rather than reinventing the wheel, it may be a good idea to tie into freshdesk or something similar as an already existing ticketing system versus building on from scratch inside cumulus.
PARTNER TO END USER: There are still a lot of ticketing products that could be used here. It would be cool is sherweb built an RMM platform to use within cumulus also, but that may not be something that makes sense to do (unless SherWeb bought Atera or something, which has ticketing built in already).
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62 votes
MFA for Cumulus is now available! Check your “Security” tab in the “Administration” menu. Choose your favorite way of logging in via Google Authentificator, Microsoft Authentificator, SMS, and email.
An error occurred while saving the comment Anonymous
commented
can we add authy as an option also?
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230 votesAnonymous
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476 votes
Sherweb is exploring the idea of building a end-user portal. This portal would allow your customers to control their licences and their users accounts.
You would like to be part of this project, by sharing what features would make the best end-user portal for your business? That’s great because we want to build something that will be of value for you!
Let me know if you are interested in sharing your comments on the features that you would like to see in an end-user portal for your customers!
Émilie
earbour@sherweb.comAnonymous
supported this idea
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4 votes
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4 votes
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31 votesAnonymous
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Like Meraki or VeloCloud, etc.