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  1. 2 votes

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    1 comment  ·  Cloud PBX  ·  Admin →
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    Anonymous commented  · 

    Like Meraki or VeloCloud, etc.

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  2. 1 vote

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    1 comment  ·  Cloud PBX  ·  Admin →
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    Anonymous commented  · 

    this would be referred to as an attendant console or switchboard operator

  3. 2 votes

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    0 comments  ·  Cloud PBX  ·  Admin →
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  4. 25 votes

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    6 comments  ·  Business Apps » CRM  ·  Admin →
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    Anonymous commented  · 

    sherweb should acquire SuiteDash

    this takes care of the CRM, Ticketing (soon) and several other features that could be integrated.

    They have a multi-tenant type set-up now for partners, so theoretically it could be used for SherWeb/Partner management as well as subtenants of partners and can be whitelabeled.

    https://suitedash.com/roadmap/

  5. 294 votes

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    Good news!

    The development phase has started, and we will be adding a native MFA solution at no cost to our Partner portal and a FIM (Federated Identity management) solution to allow our clients to connect their own Identity management solutions (e.g.: Azure AD, Google, Okta…).
    MFA should be delivered start of Q4 2019 calendar year;
    FIM should be delivered by the end of Q4 2019 calendar year;
    Specifically, for the Microsoft Partner Center, we are already using the Secure API from Microsoft to automate the Microsoft Partner Center from our Partner portal application.

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    Anonymous commented  · 

    could we have the O365 management portal open in an "inprivate" or "incognito" window when launched as to not interfere with any currently logged-on O365 service?

  6. 124 votes

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    Anonymous commented  · 

    Sherweb should acquire ninite and atera...would bring RMM, Ticketing and 3rd party patching under one roof

  7. 242 votes

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    under review  ·  Emilie Arbour responded

    Sherweb is exploring the idea of building a ticketing system within Cumulus.

    You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!

    Émilie
    earbour@sherweb.com

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    Anonymous commented  · 

    Is this for support tickets from partners to sherweb for from end customers to partners?

    INTERNAL (partenrs to sherweb): rather than reinventing the wheel, it may be a good idea to tie into freshdesk or something similar as an already existing ticketing system versus building on from scratch inside cumulus.

    PARTNER TO END USER: There are still a lot of ticketing products that could be used here. It would be cool is sherweb built an RMM platform to use within cumulus also, but that may not be something that makes sense to do (unless SherWeb bought Atera or something, which has ticketing built in already).

  8. 63 votes

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    launched  ·  Emilie Arbour responded

    MFA for Cumulus is now available! Check your “Security” tab in the “Administration” menu. Choose your favorite way of logging in via Google Authentificator, Microsoft Authentificator, SMS, and email.

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    Anonymous commented  · 

    can we add authy as an option also?

  9. 231 votes

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  10. 474 votes

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    under review  ·  Emilie Arbour responded

    Sherweb is exploring the idea of building a end-user portal. This portal would allow your customers to control their licences and their users accounts.

    You would like to be part of this project, by sharing what features would make the best end-user portal for your business? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in an end-user portal for your customers!

    Émilie
    earbour@sherweb.com

    Anonymous supported this idea  · 
  11. 4 votes

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  12. 4 votes

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  13. 31 votes

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    Anonymous supported this idea  · 

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