Partner Portal (Cumulus)
218 results found
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Manage O365 Reliability and Performance
The Manage O365 is not working to assign licenses. I have attempted to make this work in both our standard browser Internet Explorer and Firefox. Please fix this issue.
2 votes -
management of mailboxes in the partner portal
Managing quotas before adding or removing mailboxes
2 votes -
Export Products from Cumulus to PSA.
Pax8 has the option to export products that do not exist in Connectwise. It would be nice to have that feature here. That way it's easy to map products.
1 vote -
Export suscriptions list
Export suscriptions list
Bonjour, lorsque fait un export pouvez-vous ajouter de sortir le nom du client svp ?Le problème avec la colonne B est que cette information n’est identique que sur la plateforme1 vote -
Modernize Status Page subscription away from RSS
Modernize RSS feed notification method. A recent incident published on status.sherweb.com I discovered we do not get automatically notified via email, and the only way to 'subscribe' to such notifications, is RSS feeds. While effective, even modern Outlook has deprecated this, so I'm left to Power Automate my way to getting an automatic notification of a service impacting issue posted to the status page. Seems like this could use a modernization touch.
1 vote -
Separate credits for separate orgs
When multiple orgs are receiving a credit, it would be preferable for the partners to get separate credits, or at least the complete list of orgs and specific credited amount for clarity for our partners, who then need to credit their end customers.
1 vote -
API permissions management
You really really need a way to set at least somewhat granular permissions on API tokens. Ideally I'd be able to limit down to certain organizations, either concretely or by tag system, but it would also be good to say "this API token can't update anything, but can read current licenses." Doing that would allow us to more safely create billing to our customers each month, using a token that only has least privileges needed.
1 vote -
Azure split billing per subscription
We would like the option to Invoice clients their Azure licenses with the detail of what they are invoiced (being able to split the different subscriptions, show which is Fabric) - we already have split Azure subscriptions to differentiate them, but they still invoice as one unique line because it appears as 1 charge in Sherweb's offer mappings and organization mappings.
1 vote -
Promo Sku - Minimum threshold limitation
following the fact that Promotions are now in Cumulus, and they are usually requiring a minimum initial purchase, like 10+ or 100+.
And since they are for "Net New" only, making you ineligible if your initial purchase is not meeting the minimum, Sherweb should block the promo skus purchases for the purchases that are below the specific promo threshold.
we currently have live issues because this blocker is not in place.1 vote -
We need a favicon!
This isn't a huge deal but it would be a nice quality of life addition for your customers.
A lot of people put bookmarks on their browser bar and use the favicon to find the site they're looking for at a glance. It would be nice if you could add a favicon for the Cumulus portal so that it's not blank and ugly.
See screenshot. Every other bookmark has a nice icon - sherweb's is ugly and generic :(
1 vote -
Connectwise Integration > Offer Mappings > more detail
Under Connectwise > Connectwise Sync > Offer Mappings
Can I get a link to more info about the SKU, or at least unit cost and retail price? I'm trying to find our cost for SKU SWPACPC30093 and I cannot find it on any previous invoice or in that customer's catalog. I am assuming I will have to wait for our next invoice to come out next week before I can get the cost and retail price of this SKU. I know the information exists but I cannot find it!1 vote -
Re-mapping scenarios
If Naftuli re-maps the product or agreement in the offer/org mappings, it will not clean the existing addition(s) that were synchronized in the past agreement by design according to DEV. Naftuli is suggesting that we add a warning or sync error letting them know that they'll need to remove it on the past agreement so they don't forget to. Ticket reference: #769219
1 vote -
Detailed "Tenant linking verification failed" reasons
When we are setting up a client initially and needing to verify their tenant (the Platform Settings tab), it would be nice if the system was more specific as to why there verification failed. For example: the tenant is linked to Sherweb via a different reseller. This would save us troubleshooting time!
1 vote -
Fix reports section fot Non-Profit customer
hi team - I ;m trying to pull some info for this non-profit client - the 'reports' section in cumulus seems to be puling from description data rather than license names.
In come cases, i have no clue what the license even is that the description is referring to. Pls prioritize this update.
thnaks!1 vote -
Reflect Additional Licenses in API endpoints
The GetCustomerMeterUsage endpoint in the Service Provider API should be able to properly detect Additional licenses. As of right now, it just reports them in the consumedQuantities field but not the totalQuantities, and I don't have a way to tell it apart from an actual issue.
1 vote -
AWS and Sophos
Please add Sophos AWS
1 vote -
NCE renewal changes
- Someone makes a change in the NCE renewal section in Cumulus (non auto-renew, change qty to renew, etc.).
- If any change is made on that NCE subscription before the renewal, then the changes made at Point 1, are reverted back / cancelled. They need to be done again, That behavior is understandable and fine. BUT, at the time of the change, a popup / alert should arise to tell the person doing the change "There was a pre-programmed change happening at NCE renewal that will be reverted, please ensure to revise it" or something like that.
1 vote -
HOME BUTTON
add a "HOME" button. not just from some screens... but i should be able to go to the home page from anywhere
1 vote -
Être capable de sortir un rapport des licences en .xls pour les clients en mode Sefl service portal
1 de nos clients qui a beaucoup de licence dans son tenant aimerais avoir la possibilité de sortir un rapport de ces licences dans le Self-Service Portal. il apprécierait en format XLS
1 vote -
Co-term fonctionnel après ajout de nouvelles licences
Hi Team, j'ai vérifié le co-term des licences business premium du client Ali -Excavation pour le 26/02/2026 qui était actif , mais cela n'a pas été pris en compte. le Co-term était visible ( fait en mars 2025) , il y a eu des ajouts, nous savons que cela désactive la nouvelle date co-termée ... Mais pourquoi la fonction co-term avec la bonne date est visible en tout temps juste avant le renouvellement ? Merci de prendre en compte ce point qui pourrait être un problème pour les opérations.
SVP, que le coterm fixé avant ajout de nouvelles licences soit…1 vote
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