Partner Portal (Cumulus)

Welcome to the Partner Portal (Cumulus) forum. This is your place to suggest your ideas and suggestions on how we can improve the Partner Portal (Cumulus).

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  1. Cumulus Client organization into groups

    I would love to be able to group my customers. The group would be sorted alphabetically and the names inside the group would be alphabetically sorted within the group. We have some clients that are 'supply only' and some that are on bundles and grouping them in Cumulus would make it easy for us to stay organized. It didn't need to do anything else special, just a function in the home page for organizing data

    1 vote

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    0 comments  ·  Features  ·  Admin →
  2. Support Details

    I would like to be able to see the details of my support requests from the support menu in the cumulus portal.

    1 vote

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  3. SKU#

    Products SKU#
    Please add the same product SKU # as your billing it would be a great help because you have a multiple products the same with different sku#

    1 vote

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  4. Cloud Marketplace for Self-Service

    Cloud Marketplace for self-service

    1 vote

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  5. Product SKU

    Can you please add product SKU# where ever you have a product name. It would be so much easier to find stuff.

    1 vote

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  6. Dynamics 365 button in organization's services

    would it be possible to add a 'Dynamics 365' button in the services section of the organizations? Thanks!

    1 vote

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  7. Microsoft Office 2019

    Microsoft Office 2019

    1 vote

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  8. Ticketing System

    A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.

    242 votes

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    5 comments  ·  Features  ·  Admin →
    under review  ·  Emilie Arbour responded

    Sherweb is exploring the idea of building a ticketing system within Cumulus.

    You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!

    Émilie
    earbour@sherweb.com

  9. Alternate admin account for service platforms

    It should be possible to set one or more admin accounts to manage technical platforms such as CyberCloud and GravityZone, overriding the default "primary account" set in Cumulus.

    3 votes

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    0 comments  ·  Features  ·  Admin →
  10. Remote Management Monitoring

    Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.

    Functions include the ability to:

    • Install new or updated software remotely (including patches, updates and configuration changes)
    • Detect new devices and automatically install the RMM agent and configure the device
    • Observe the behavior of the managed device and software for performance and diagnostic tasks
    • Perform alerting and provide reports and dashboards
    124 votes

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    4 comments  ·  Features  ·  Admin →
  11. Remote Desktop Management

    Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.

    110 votes

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    3 comments  ·  Features  ·  Admin →
  12. Proposal Builder

    Proposal builder; Pricing comparison matrix;

    1 vote

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    0 comments  ·  Features  ·  Admin →
  13. Dark mode for Cumulus

    Dark mode for Cumulus

    1 vote

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  14. 1 vote

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  15. Ability to purchase and add licences for a user on the same page

    Having to purchase the license then go to another page to add the license isn’t efficient. You should be able to add the license to the user and if none are available it should just purchase it. And there should be an option to reduce the license at the time of removing from a user

    2 votes

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    0 comments  ·  Features  ·  Admin →
  16. SAML ability to control access to Cumulus dashboard

    SAML ability to integrate 3rd party identity providers outside of Azure

    1 vote

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  17. Currency at top of website

    "The customer said to put currency at top again, not at bottom."

    --- Justus

    2 votes

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  18. Ability to update or remove credit cards easily on Cumulus

    Updating credit card info or even removing an existing card on your site is IMPOSSIBLE! Very poor interface

    3 votes

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    1 comment  ·  Features  ·  Admin →
  19. View the count of licences used vs remaining

    Have the ability to see how many licenses are being used/remaining so we can easily see if there are 14/15 licenses used for example. This will make it easier to see if we need to buy more or reduce.

    1 vote

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    0 comments  ·  Features  ·  Admin →
  20. Custom Offers

    I would really like to see the ability to add custom offers (products not provided by Sherweb) with admin links so that client management portals could all be available in one place.

    1 vote

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