Partner Portal (Cumulus)

Welcome to the Partner Portal (Cumulus) forum. This is your place to suggest your ideas and suggestions on how we can improve the Partner Portal (Cumulus).

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  1. Notification when there is a CSP Transfer of a end-user

    Add a notification for the partner when SherWeb no longer has access to the O365 tenant of the end-user.

    1 vote

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  2. Knowledge Base

    Include a knowledge base within Cumulus

    1 vote

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  3. Chat button for Tech support

    Put a technical support chat link next to the current chat link in cumulus. One for technical, one for sale.

    2 votes

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  4. Merge Account Manager Platform with Cumulus

    Unify the account manager platform and Cumulus to avoid having to maintain two different platforms.

    4 votes

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  5. Dark Theme

    Dark Theme

    2 votes

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    1 comment  ·  Features  ·  Admin →

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  6. Reseller discount display

    As a Partner,

    I would like to be able to see the Reseller discount applied on eligible offers in the Summary tab of my end-clients.

    I don't want to have to wait until the end of the month, for the invoice, to see it applied there.

    Nic wilkinson told me it would be 1,50$ for proofpoint beginner.

    Thank you :)

    2 votes

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  7. Notifications for reseller purchase

    As a Partner,
    I would like to be automatically notified when something is purchased from my downline resellers.

    1 vote

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  8. Add Phone number for Support

    Add the phone number of Technical support under the "Support" button on the Cumulus website :)

    1 vote

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  9. Log search / Filters

    • Add a search tool for the logs
    • Filter by offer changes
    17 votes

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    3 comments  ·  Features  ·  Admin →

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  10. 14 votes

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    6 comments  ·  Features  ·  Admin →

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  11. Remote Desktop Management

    Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.

    110 votes

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    3 comments  ·  Features  ·  Admin →

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  12. Remote Management Monitoring

    Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.

    Functions include the ability to:

    • Install new or updated software remotely (including patches, updates and configuration changes)
    • Detect new devices and automatically install the RMM agent and configure the device
    • Observe the behavior of the managed device and software for performance and diagnostic tasks
    • Perform alerting and provide reports and dashboards
    124 votes

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    4 comments  ·  Features  ·  Admin →

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  13. Ticketing System

    A ticketing system (support ticket system) collects all customer support requests from a wide range of sources and manages them in one location.

    241 votes

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    5 comments  ·  Features  ·  Admin →

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    under review  ·  Emilie Arbour responded

    Sherweb is exploring the idea of building a ticketing system within Cumulus.

    You would like to be part of this project, by sharing how you envision this ticketing feature? That’s great because we want to build something that will be of value for you!

    Let me know if you are interested in sharing your comments on the features that you would like to see in a ticketing system!

    Émilie
    earbour@sherweb.com

  14. Active Directory Federation Services (ADFS)

    Active Directory Federation Services (AD FS), a software component developed by Microsoft, can run on Windows Server operating systems to provide users with single sign-on access to systems and applications located across organizational boundaries.

    10 votes

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  15. O365 Management Features

    Hello, this is partner portal feature request. Thanks

    8 votes

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  16. Application to keep notes on clients within Cumulus

    Add a Note box within Cumulus. This will help for their techs, and our support techs to see what work has been done

    5 votes

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  17. 10 votes

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    1 comment  ·  Features  ·  Admin →

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  18. 3 votes

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  19. Whitelabel Partner Portal

    Possibilité de personnaliser le portail

    20 votes

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    3 comments  ·  Features  ·  Admin →

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  20. Feature/Bug Tracker

    Notifications to users when a new feature is released or when there is a bug our an outage of the platform.

    6 votes

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